Standard Goods

(non-personalized products)

For standard goods, meaning products that are not custom-made or personalized, the statutory right of withdrawal applies in accordance with the EU Consumer Rights Directive (2011/83/EU), Sections 11 et seq. FAGG (Austria), or Sections 355 et seq. BGB (Germany).

• Withdrawal period: 14 days from the day on which you, or a third party named by you, received the goods.
• Exercising the right of withdrawal: To exercise your right of withdrawal, you must clearly inform me by email at shop@werjant.com within the withdrawal period that you wish to withdraw from the contract. No reason is required.
• Returns: Please note that returns must be sent to the following address:

Nadine Werjant
Mollardgasse 85/4/2-4
1060 Vienna
Austria

A refund can only be issued once the returned goods have been received.

Consequences of Withdrawal

• Full withdrawal: I will refund the purchase price of the returned products as well as the cost of the cheapest standard delivery option offered by us. If you selected a more expensive shipping option at the time of purchase, such as express shipping, this will not be refunded.
• Partial withdrawal: If you return only individual items, I will refund only the purchase price of the products for which you have withdrawn from the contract. Delivery costs will not be refunded in this case.
• Payment method: The refund will always be made using the original payment method you used.
• Timing: The refund will be issued within 14 days after I have received the returned goods.
• Return shipping costs: You are responsible for the cost of return shipping.
• Condition of the goods: The goods must be returned unused, undamaged, complete, and in their original packaging.

Print-on-Demand Products

(custom-made products)

Print-on-demand products are made individually after you place your order. They are excluded from the right of withdrawal under Section 18 para. 1 item 3 FAGG / Section 312g para. 2 no. 1 BGB. Returns or refunds are therefore generally not possible.

Exception: defective delivery
If a print-on-demand item is defective, damaged, or incorrectly produced, the statutory warranty rights apply.

In this case, I will offer you:

• a replacement delivery or
• store credit in the amount of the purchase price.

A cash refund of the purchase price is excluded for print-on-demand products.

Damages, Issues, and Transport Damage

Please inspect your order immediately upon receipt.

Contact me within 14 days at shop@werjant.com if:

• the goods arrived damaged,
• there is a production defect, or
• the wrong item was delivered.

This allows me to document the issue and quickly arrange a replacement or store credit.

For any questions about returns, you can contact me at any time at shop@werjant.com.